MHA FPX 5042 Assessment 4 Team Development Analysis

The Machine Repair Technician handled the repair and maintenance of the new machines, helping validate and calibrate them for compliance. The Host collected the Barcode Label Sheet with the donor’s information and escorted them to an available bed. The Verifier checked all parameters on the machine to ensure they matched the Barcode Label Sheet, ensuring donor safety.

The team’s mission was to improve the donation process and increase the yield. The new machines were designed to streamline the collection process and speed up donor throughput times. However, there was some conflict with the new machines. All the new steps actually slowed down our process. With the addition of the two new roles and all the new checks and procedures, our employees were more occupied with tasks rather than tending to donors. It took some time to find the bottleneck, but it was determined that the flow would be better if someone from the management team took on the roles of Host and Verifier so that the donor floor staff could focus on their donors. Managers and center supervisors rotated, taking turns to host and verify.

Professionalism

Being professional can ensure a positive experience within your organization. It represents how you conduct yourself at work to represent yourself and your company positively. Professionalism is important as it can help you get the job you are interviewing for, helps you get recognized, and makes you approachable (Indeed, 2021).

Professionalism was crucial during the rollout of the new machines. We were transparent and communicated all the changes to our donors. During the first week of rollout, our staff members promptly communicated with donors so they could better understand the new system. For example, donors were confused about why they had to wait in line while there were empty beds. The Host greeted every donor that approached the donor floor area and explained the reason for the wait time. This helped minimize complaints due to waiting time. Another way professionalism came into play was with conflict resolution. There were still some kinks in the new screening process that caused our system to glitch. If donors didn’t have their height taken, their visit would be automatically canceled or sometimes they would go through the screening process and make it to the donor floor, but their donor identification was not verified. The management team always communicated to the donor what was going on and tried to resolve the issue as soon as possible. In cases that could not be resolved, the donor was given an inconvenience fee. We always put the donor’s needs first to keep them happy and returning.

Development of Professional Values

Developing professional growth shows your team you care about their progress and inspires loyalty. Leaders have strategies to develop professional values within their team. The most important strategy is to support and model professional behavior. The management team serves as role models to the employees in a workplace. It is important to model expected behaviors and show interest in employees’ progress. Taking initiative can also improve your professional life. Coaching sessions are another way to support development. Creating customized development plans with each employee can support their growth. At this time, you can identify their goals and create a plan of action for completion. Providing feedback and addressing learning opportunities in real time helps employees develop in their areas (Choi, 2021). Communication is another strategy to develop professional values. Being able to communicate with other employees and donors is key. It develops professional relationships and ensures the exchange of information. Our center manager, Dora, specifically addressed professional values. We believe in quality first, being people-focused, working with integrity, having tenacity, being transparent, and teamwork.

Team Alignment

BPL Plasma has been a leader in the plasma collection industry for more than 25 years. Their mission is to support the creation and manufacturing of lifesaving drug therapies. Their vision is to enhance the lives of patients every day and support healthcare professionals by providing high-quality plasma. They follow values that are integral to their operation: people-focused, integrity, success, teamwork, and dignity. BPL Plasma demonstrates a commitment to its donors and patients, striving for quality products and being innovative to meet the needs of patients. BPL Plasma always acts with integrity, doing the right thing for the organization, donors, and patients. Every day, we strive for success by empowering each other to achieve. We set goals and take action to meet those. At BPL Plasma, we believe we are stronger as a unit. We ensure everyone has the resources needed to contribute to our success. We embrace all diff